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Don't have an account? Sign upThe Prime Academy
Welcome to PMD's very own Learning Academy.
The platform is intended to help increase knowledge and drive exceptional performance of Prime employees.
Performance Expectations
Retentions Professionals are expected to meet a broad range of performance standards as recorded in various documents
including but not limited to the Retentions SOP document, the Retentions KPI document, this document (Retentions
Professional Performance Expectations) and specific performance expectations as requested by the manager (whether verbally
or in writing).
Recognising Social Engineering Scams
Treating Customer Fairly (TCF)
Here’s a company-wide training guide on the 6 Outcomes of Treating Customers Fairly (TCF), with a focus on how each outcome applies to daily operations across different teams.
Health and Safety Refresher Training 2025
POPIA
The Compliance Process
Greenline
Prime Group Life Cover
Prime Protect
Artificial Intelligence (AI)
FAIS and Conflict of Interest
Prime TCF Outcomes
Introduction to Prime Products
Mastering the NFO Game
Understanding the role of MCP
Audit Training
Health and Safety Training
Reinstaments and Hello Peter
Landscape of Applicable Legislation
Script Changes - June 2024
A new and improved version of the NBU Sale's script will be going live soon. We have made it shorter and changed some of the flow.
Insurance Fraud Training
Compliance Function
The role of a Compliance Professional at Prime
Dealing with Workplace Stress
Google earth: point of interest (POI)
Training to help you do point of interest plotting for the different red flags identified.
Understanding the role of a New Business Professional
07 Usage - Commercial / Fare Paying
This training will assist with providing context on the commercial realm
Safe Use of Exit Release Buttons
The Art of Pre-closing the Call
Role expectations
Welcome to the HUB. We hope that this training will help you with the beginning of your HUB Training. Should you have any questions, please do not hesitate to contact your supervisors or managers
Policy management
Debit Orders and Payment Dates
Claim registrations and Protocol
Navigating Claims and People
Call Capturing Types
General SOP's and Non-Cooperations
Hospital Claims
Stress Management
POPI
Prime Values and Culture
Improving Offer Of Employment Ratios
Kickstarter Training
02 Google Earth Plotting
Training material on how to plot trip data into Google Earth and understand the information correctly.
03 Road Rules and Fairness
Training to remind and align ourselves on the current argument and evidence requirements for road rule contraventions.
06 Experts: Understanding their expertise
08 Misrepresentation
Screening Techniques : Kindness vs Justice Question
09 Driving Under the Influence
Treating Customers Fairly
Treating Customers Fairly (TCF)
OSTI: Changed to NFO
This is basic training on the OSTI's name change to the NFO. It also includes some points on how the name change might affect "our worlds".
FAIS and Conflict of Interest
Understanding Mental Health
Kickstarter Training
SASRIA
Vertigo Training
Candidate Screening Techniques
Preventing Phishing Attacks
Hello Peter
Litigation Training
Reception SOP
Telephone Etiquette Refresher
Version Control on Sharepoint
Refresher: Red flags
Conflict Resolution and De-escalation
Third Party Claims
Who Am I Writing As?
Refresher on who you are writing as for different complaints
Refresher Courses
Improving Offer of Employment Ratios part 2
Contract Training
Preventing Tailgating and Social Engineering
Copy of Understanding the role of MCP
Client Communication
Password Sharing and Security Risks
Understanding Screen Locking and Security Practices
Claims Outcomes
Password Security and Social Engineering Awareness
Policy Voidance
Workplace Ethics and Reporting Suspicious Behavior
Car Hire
Dents and Scratches
Compliance and our Complaint Process
To ensure all professionals and management are fully compliant with the Policyholder Protection Rules (PPR) regarding the handling and management of complaints. This training will equip staff with the necessary knowledge and skills to manage complaints effectively, ensuring legal and regulatory requirements are met, and enhancing customer satisfaction.
Workplace Security and Awareness
How to go about with leave
Cybersecurity Awareness and Protecting Personal Information
Understanding Multi Factor Authentication Fatigue
Holiday Shopping Safety Tips
Password Security Best Practices
Understanding Zero Trust Security Principles
Team Engagement
Learn how to build team engagement to drive performance.
Copy of Giving/Receiving Feedback
Lead Handling
Gain an understanding of the best practices of working leads effectively.
Understanding Commercial Use
Learn the difference between the types of use of vehicles as well as what we do and do not cover.
Leadership 101
Learn about personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar.
Discounting Protocol
Obtain clarity on the process following a manager's approval of a discount on a policy.
Formative Assessments and Memos
These questions should be used to practice for the final induction exam.
Prioritisation
How to prioritise and why
Team Engagement
Learn how to ensure your team engages with you effectively
NBU Inbound Line Protocol
The course is intended for NBPs to gain an understanding of the inbound call process.
Giving Recognition
What is Employee Recognition and why does it matter?
Critical Thinking
Develop your critical thinking to ensure the right outcome for your team, company and the client
Comprehensive Script Changes _ Q2 2022
This course will provide you with an explanation of the changes that will be made to the Comprehensive Cover script on Vertigo.
Policy Wording Amendments - April 2022
Policy wording amendments as at April 2022
Customer Journey Mapping _ Survey 1
NBU Standard Operating Procedures (2022)
Gain an understanding of and accept the revised NBU SOP, which will be in effect from June 2022 onwards.
Buying Signals
This course is designed to help identify sales by picking up on key words used by a potential client.
Professionalism
Glossary
Dialing Protocol
This course will provide the standard for effectively dialing leads.
Competitor Cheat Sheets
This course will allow you to gain a sound understanding of the comparative product offerings of our major competitors.
Process Improvement: Form Requests
Process Improvement: Microsoft Forms
This course will take you through some of the tasks you have that involve filling in a Form response.
Determining a Potential Client's Needs
Learn what steps you should take to understand why a potential client is looking for insurance from us.
Retentions Standard Operating Procedure (SOP)
This course explains in detail the instructions required to perform duties within the Retentions department.
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